Privacy Policy

This policy explains how Krasi Fire Protection Limited (“we”, “us”) collects and uses personal information when you visit kfplimited.co.uk, contact us, or ask us for a quote. We handle your information in line with the UK GDPR and the Data Protection Act 2018.

1. Who we are

Krasi Fire Protection Limited is a company registered in England and Wales (company number 08468780). Our registered office is Unit 26, 209 Torrington Avenue, Coventry, CV4 9AP. We are the “data controller” of the personal information described in this policy.

Contact us about privacy at info@kfplimited.co.uk or on 07522 040352.

2. What information we collect

• Enquiry information– when you email, phone, use a form on this website or book a call: your name, email address, telephone number, company name, project details and anything else you choose to tell us.
• Business contact information– details of clients, suppliers and other contacts that we hold while quoting for and delivering projects.
• Technical information– your IP address and basic request data, processed by our hosting provider to deliver the website securely.

This website does not run analytics or advertising trackers. We do not knowingly collect information from children, and we do not collect special category data through this website.

3. How and why we use your information

We do not sell your personal information, and we do not use it for automated decision-making or profiling.

4. Who we share it with

We only share personal information with organisations that help us run the website and our business, and only as far as needed:

• Vercel– our website hosting provider.
• Resend– delivers the messages you send through our website forms to our inbox.
• Google and YouTube– only if you press Load map or play a video. They then receive your IP address and browser details under their own privacy policies.
• Professional advisers, insurers, and regulators or law enforcement where we are legally required to.

5. International transfers

Some of these providers are based in, or process data in, the United States or elsewhere outside the UK. Where this happens we rely on appropriate safeguards such as the UK International Data Transfer Addendum or adequacy arrangements provided by those companies.

6. How long we keep it

• Enquiries that do not lead to a contract: up to 2 years, then deleted.
• Client and supplier records and project documents: as long as needed to deliver the work, plus the period required by law or for insurance and warranty purposes (typically 6 years, and longer where project documentation must be retained for building-safety compliance).

7. Your rights

Under UK data protection law you have the right to be informed about how we use your data, to access a copy of it, to have inaccurate data corrected, to have data erased in certain cases, to restrict or object to our processing, to data portability, and to withdraw consent at any time where we rely on it. To exercise any right, email info@kfplimited.co.uk. We will respond within one month.

8. Complaints

If you are unhappy with how we handle your information, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO): ico.org.uk/make-a-complaint, or call 0303 123 1113.

9. Cookies

See our Cookie Policy for what is stored on your device and how to change your choices.

10. Links to other sites

Our website links to other sites, such as our manufacturer partners and LinkedIn. We are not responsible for their privacy practices, so please read their policies.

11. Changes to this policy

We may update this policy from time to time. The latest version is always on this page, with the date it was last updated shown at the top.